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Your FAQs Answered

Your Most Important Questions Answered in One Place

What types of care do you provide?

We provide emergency care, long-term care, live-in care, visiting care, respite care, reablement, dementia care, disability support, and palliative care.

Our care supports adults aged 18+, including older people, those living with dementia or Alzheimer’s, individuals with physical or learning disabilities, autism, or long-term health conditions, and anyone needing compassionate palliative or end-of-life care.

We proudly serve Dartford and nearby areas including Bexley, Bexleyheath, Crayford, Swanley, Wilmington, Joydens Wood, Greenhithe, Stone, Swanscombe, Longfield, and selected parts of Gravesend.

Yes. We are regulated by the Care Quality Commission for the delivery of personal care.

All carers undergo safer recruitment checks, including DBS checks, references, and training aligned to the Care Certificate.

Simply contact us to book a free home care assessment. Together, we’ll listen to your needs and create a personalised care plan that supports independence, comfort, and peace of mind.

We are a local, CQC-regulated care provider built on values of honour, respect, and compassion. With us, care is never routine — we deliver “Prestige in Every Visit.”

Yes. We provide emergency care and rapid-response support, including hospital discharge packages and short-term respite, so families never have to face sudden challenges alone.

Emergency and urgent care can often begin same-day or next-day, subject to assessment and availability. Planned care starts following a nurse-led assessment.

Do you provide nurse-led care or just carers?

We provide carers with nurse-led oversight. Care plans, risk management, medication support, and escalation are professionally governed.

Care is overseen by a Registered Nurse and Registered Manager at Ola Prestige Care Services Ltd, ensuring professional assessment, governance, and accountability.

Our carers are trained in first aid and emergency response. If an urgent situation arises, we act immediately and liaise with emergency services, while keeping families informed every step of the way.

Our carers are trained in first aid and emergency response. If an urgent situation arises, we act immediately and liaise with emergency services, while keeping families informed every step of the way.

Yes. We provide compassionate, person-centred dementia and Alzheimer’s care. Supporting memory, independence, and emotional wellbeing while offering peace of mind to families.

Our trained carers assist with medication reminders, prompts, and administration (where agreed in the care plan), always ensuring safe handling and correct dosage in line with CQC standards.

Can clients personalise their care routine?

We support clients in doing the things they love — from light exercise, hobbies, and arts and crafts to memory activities, music, or simply enjoying companionship and conversation. Activities are tailored to each person’s interests and wellbeing.

Yes. Care is reviewed regularly and can step up or adapt safely as needs change. You are never locked into unsuitable support.

Yes. We prepare nutritious meals that take into account dietary requirements such as diabetic-friendly, vegetarian, or low-salt diets. Our focus is on meals that support health while still feeling homely and enjoyable.

Yes, we understand how important pets are for emotional wellbeing. Our carers can assist with feeding, walks, or light support to help clients continue enjoying the comfort of their pets at home.

Definitely. Families are encouraged to be part of the care journey. We work closely with relatives, keeping communication open and involving them in care planning and activities whenever possible.

No. We offer confidential, no-obligation discussions. Our role is to explain options clearly, not to sell care.

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what they say ?

What Our Residents and Their Families Say About Us

“My mother has been staying here for over a year, and I couldn’t be happier with the care she receives. The staff is kind, patient, and always attentive to her needs. It truly feels like a second home for her.”

6Team17
Tyas Kardinal Son of a Resident

“I was worried about finding the right place for my grandfather, but this senior care home exceeded my expectations. The personalized attention, medical support, and engaging activities have made a huge difference in his life.”

6Team2
Elsa Verina Granddaughter of a Resident

“Knowing that my father is in a safe, nurturing, and comfortable environment gives me so much peace of mind. The staff is always friendly and responsive, and he enjoys the community activities every day.”

6Team7
Kumto Warming Son of a Resident
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